TERMS AND CONDITIONS

General Information

Dear Customer,

While our commitment is to provide exceptional service and resolve any issues in a friendly manner, our terms and conditions are a necessary component to ensure transparency and security in our services. Therefore, we invite you to carefully review the following information before making your reservation.

1. RESERVATIONS AND DEADLINES

When making a reservation with us, you confirm that you have read and accepted all the conditions stated on this page. Acceptance of these terms extends to all individuals included in the reservation.

1.1. Reservation Confirmation:

The reservation will only be valid upon receipt of a confirmation email or invoice. Reservations will only be accepted in writing via email at reservas@pachakutiktours.com, through our website, or via WhatsApp +51 940886674. From that date onwards, a binding agreement is established between the client and Pachakutik Tours, and the terms and conditions will apply to the contracted services.

1.2. Information Required for Booking:

To proceed with your reservation, we require the following details for each traveler in your group:

  • Full name (as it appears on the passport).
  • Passport number.
  • Date of birth.
  • Nationality.
  • Gender.
  • Travel date.
  • Passport copy: Please send a high-quality photo or scan of your passport, as any errors or modifications may invalidate your entry permit to Machu Picchu. We are not responsible for any issues arising from incorrect information.
  • Hotel name.
  • WhatsApp number and a single email address.
  • Any other important information we should be aware of.

1.3. Reservation Deadlines:

To secure your access to Machu Picchu, we recommend booking 1 to 2 months in advance, as tickets for the most popular circuits and Huayna Picchu sell out quickly.

For other tours, we recommend booking at least 72 hours before your arrival date, as reservations are subject to availability. Booking in advance will allow for better organization of your trip, accommodation, and other necessary services for your stay.

1.4. Payment Terms:

To confirm the service, an advance payment of 50% of the total tour cost is required. The remaining 50% must be paid in cash (USD) on the first day of your arrival at the destination, directly to the company staff assigned to assist you.

2. TOUR MODIFICATIONS (Not applicable for MACHU PICCHU)

Modification requests must be made in advance and are subject to availability and the approval of the tour operator, with additional costs.

3. CANCELLATION AND REFUND POLICY

The following cancellation fees apply per passenger, based on the time of notification prior to the travel date:

  • Cancellation notice 7 or more days before the travel date: A 30% fee of the total booking price will be charged, covering administrative expenses and payment gateway commissions for credit or debit card transactions.
  • Cancellation notice 4 days before the travel date: A 50% fee of the total booking price will be charged, covering administrative costs and cancellation penalties.
  • Cancellation notice 48 hours or less before the travel date: A 100% fee of the total booking price will be charged.
  • The booking process for tours to Machu Picchu involves the purchase of train tickets and entrance tickets, which are non-refundable, non-transferable (to other individuals), and cannot be modified (in terms of date or time) once the reservation is confirmed. Therefore, we strongly recommend reviewing all booking details carefully before confirming your reservation.
  • Refunds will be processed within a maximum of 15 business days from the cancellation date, using the same payment method as the original booking.
  • In case of service interruptions or cancellations due to force majeure, such as adverse weather conditions, natural disasters, social unrest, strikes, road closures, or other circumstances beyond the control of hotels, airlines, or service providers, the agency will make every effort to offer alternatives and solutions to customers. However, this does not imply an obligation to issue refunds.
4. NO-SHOW POLICY

If the client does not show up at the scheduled time of the activity, no refunds will be issued, as the reservation fee covers operational costs associated with organizing the service.

5. TRAVEL INSURANCE

We strongly recommend that clients purchase travel insurance covering medical expenses, trip cancellations, lost luggage, and other potential inconveniences. Pachakutik Tours is not responsible for any expenses incurred by the client due to the absence of travel insurance.

6. LIABILITY

Pachakutik Tours and its associated agents are not responsible for the following circumstances, which are the sole responsibility of the traveler:

  1. Lost luggage: The agency is not responsible for the loss, theft, or damage of the traveler’s luggage during the trip. Clients are advised to take necessary precautions to protect their belongings and purchase travel insurance that covers such incidents.
  2. Lost bus tickets: The agency is not responsible for the loss or misplacement of bus tickets or other transportation tickets. It is the traveler’s responsibility to keep their tickets safe.
  3. Delays: The agency is not liable for delays in air, land, or maritime transportation due to weather conditions, technical issues, traffic, or other circumstances beyond its control.
  4. Illness: The agency is not responsible for any illnesses or health issues experienced by the traveler during the trip. Clients are advised to have travel insurance that covers medical expenses.
  5. Weather conditions: The agency is not responsible for any changes in weather conditions that may affect the trip or the provision of tourist services at the destination.
  6. Strikes or other causes: The agency is not responsible for delays, cancellations, or modifications to tourist services caused by strikes, social unrest, natural disasters, or other force majeure events.